Privacy Policy

On this page, you'll find all the information about what data we collect about our visitors and customers and how that data is used. We've described everything as clearly and concisely as possible and avoid legalese as much as possible, so that you can make sense of all this without needing a law degree.

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we update our privacy information and communicate the changes to individuals before starting any new processing.  

Who We Are

Nourishing Life, Nourishing Life Botanicals and Nourishing Life Academy are all trading names belonging to the registered partnership Nourishing Life.

Nourishing Life

Yellowstone, 

Ardmanagh,

Schull.

Ireland,

P81Y437

info@nourishinglife.ie

VAT No: IE4000704BH


What Data We Collect

Similar to other commercial websites, our website utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our web site, and the websites visited just before and just after our website, and your IP address.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Cookie Use for Retargeting

We may use Google Analytics to display ads across the Internet based on your visit to our website.

Third-party vendors, including Google, may show our ads on sites across the Internet. Our site and third-party vendors, use first-party cookies and third-party cookies together to inform, optimize and serve ads based on past visits and pages visited on this website.

Our site as well as third-party vendors may use third-party audience data to further optimize advertisements displayed.

You can opt-out of this kind of advertising anytime, here and here.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the web pages you request) can be sent to you.

Data we Collect in More Detail

We've broken this down into sections to make it easy to understand what data we collect:

  1. As a visitor
  2. Signing up to our newsletter
  3. Contacting us through our contact form
  4. Using our comments form
  5. Becoming a member of Nourishing Life Academy
  6. Purchasing a product

1. As a Visitor

You're a "visitor" if you browse the shop.nourishinglife.ie website but don't submit any personal information about yourself. 

For example, if you visit this website and take a look through our blog content and sales pages without signing up for anything, then you're a visitor. 

As a visitor, the website uses several third party services that act in order to provide you with a better experience and allow us to optimize our content.  

The following third parties have limited access to some of your data:

  • Google Analytics (privacy policy)
    • We use Google analytics to gain an overview of how our site is being used, how to improve user experience, what content to create and similar decisions all focused on improving the experience for our visitors.
    • We also integrate Google Analytics with Google Adwords so that we can measure the performance of our paid advertisements.
  • Instagram, Facebook and Pinterest
    • We use Meta and Pinterest conversion tracking to understand how our ads on social media are performing.
  • Social sharing tools
    • Some of the content on the site includes social sharing widgets to quickly allow you to share content with your network.  We currently use Facebook, Twitter, LinkedIn and Pinterest.  Some of these services gather data about you, if you are logged in to these social networks while visiting our website. Please see the privacy policies of the social networks for further information.
  • HotJar for heat maps.
    • We send anonymous data to HotJar to understand how our visitors interact with certain pages in our site so that we can improve them.

2. Signing Up to Our Newsletter

On this site, we display various forms that allow you to sign up to our newsletter.  When you sign up through one of our forms, we'll commonly ask you for the following data:

  1. Name
  2. Email address

We'll also collect the following:

  • Which form you filled out
  • Referrer URL (the URL that you led you to the page that you signed up through)
  • Your IP address

We store this data on our site for the following reasons:

  1. Compliance - to keep a record of where our leads came from
  2. Testing - to optimize and improve the newsletter sign up forms that we display
  3. Relevance - we try not to show a form that you've already signed up for

The data that you submit is also added to a third party service called MailerLite.  This is a tool that we use to send email communications to you.  

3. Contacting us through our Contact Form

When you send us a message through our contact form, a user account will be automatically created on our site. 

When you submit a message to us, we keep the following data:

  • Email address
  • First name
  • Last name
  • Content of any messages that you send to us

This allows our team to reply to the message that you've sent us through our support system.

You will never received marketing related messages  by contacting us through our contact form unless it specifically relates to the message that you've sent us.  

Please note that the message you send is private and only available to team members at Nourishing Life.  

4. Using Our Comments Form

When visitors leave comments on the site, our WordPress site collects the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. Please read the Gravatar service privacy policy.

After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, WordPress will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, WordPress will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so that WordPress can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.


5. Becoming a Member of Nourishing Life Academy

We have a whole section of our site dedicated to provided training resources.  Some of the courses are free, and some are only for our premium members (those that have an active Nourishing Life Membership).

When you sign up for a Nourishing Life Academy account we keep a record of the following data:-

  • Name
  • Email address
  • The ID of the content that you signed up through (there are multiple entry points to Nourishing Life Academy)
  • MailerLite Tag

The name and email address are necessary to create the account through which the courses are delivered to you. 

When you sign up to Nourishing Life Academy we will send your name, email address and MailerLite tag data to a third party service called MailerLite.  MailerLite is a tool that many businesses use to send emails to customers and allows us to send you product or service announcements, further training resources and links to our blog content.

These emails are designed to enhance your experience with us, but you can opt out at any time by clicking the "Unsubscribe" link at the bottom of any email.  This will remove you from our list so that you don't receive any further emails from us.

5. Purchasing a Product from Us

When purchasing a product from us, we collect the following data:

  • First name
  • Last name
  • IP address
  • Email address
  • Billing address
  • Country of residence
  • Post code
  • Affiliate ID (of the affiliate that referred you)
  • Tax evidence (required for Digital VAT payments)
    • IP address
    • Geo-location of IP address
    • VAT number
    • Billing country
    • If you declared that you're a resident of a country other than your billing country and your IP address country.  (For instance, you might be purchasing a product from Portugal, but you're a French citizen.  In this case, you can manually declare that you're a French citizen on our checkout page).

Please note that this data is captured when you submit an order on our checkout page regardless of whether you complete the purchase of the product through our payment processor, WooCommerce Payments.

This data is required for the following reasons:

  1. Compliance - we have a duty to understand what country you are resident of so that we can charge the correct VAT amount.  We must also keep a record of this data for tax audit purposes.
  2. Integration with our payment processor - we collect address personal data such as your name, email and address to integrate with WooCommerce payments (the service we use to collect payments).
  3. Product delivery - In order to give you access to the products that you purchase and to our support team, we need to create an account using your name and email address. 

When you purchase a product from us, we use a third party service called Avalara to help us comply with digital tax regulations.  Integrating with Avalara allows us to:

  1. Get up-to-date VAT rates for all countries around the world
  2. Stay compliant by keeping a log of purchases
  3. Efficiently pay our VAT obligations at the end of each quarter

We send the following data to Avalara about your purchase:

  • Total amount of purchase
  • Tax amount of purchase
  • Invoice number
  • Address
  • Full name
  • Email address
  • Order number
  • Location Evidence

We also send your name, email address and product tag to our email service provider called MailerLite.  

This allows us to send you emails about product updates (such as new features that have been released), training courses and any other information related to the product that you've purchased.  

These emails are designed to improve your product experience but you can opt out at any time by clicking the "Unsubscribe" link at the bottom of any email you receive.


Automated Decision Making From your Data

We have automated processes in place that are designed to improve the relevancy of the communication we send to you and the content on our site.

For example:

  1. If you're a Nourishing Life Academy member, we will send you a notification that your membership is due to expire 10 days before your renewal date.
  2. If you purchase a product from us, we may send you information to help you get up and running with the product that you've purchased.
  3. If you take a Nourishing Life Academy course, we will send you information to support the course that you're taking.
  4. If you purchase an individual product but don't become a member, we will show an advertisement to highlight the benefits of becoming a full member.

These rules are designed to enhance the experience and interactions that you have with Nourishing Life.

Your Right to Modify Your Data

You have the right to modify personal data that we hold about you.  You can modify your data by logging into the shop.nourishinglife.ie site and navigating to the "Account" page.  

To change your email address that we send emails to, click on the "update details" link at the bottom of any email you receive from us. 

If you're having difficulties updating your data, let us know and we'll make the change for you.

Your Right to View Your Data

You have the right to see the data that we store about you.  To request a file containing all your data, let us know.  

We will reply to your request within 72 hours and will provide you with a file to your email address as soon as we've gathered the data.

Your Right to Have your Data Deleted

You have the right to request that we delete data that we store about you. 

If you would like to stop receiving our email newsletter then you can click the "unsubscribe" link at the bottom of any of our emails.  This will unsubscribe you from any future communications.  If, for some reason, this doesn't work then let us know and we'll remove you manually.

Please note that If you've purchased a product or membership from us we are obliged to keep a record of the purchase in both our own billing system and Avalara.  This will mean keeping a record of your billing address, contact details and purchase details.  We do this to fulfill our obligations to the tax authorities and remain compliant.  

Privacy Policy: Summary

  • We don't sell your data to any company for further processing, marketing, profiling or any other reason.
  • We integrate with certain third party services for the purpose of improving the overall user experience and to optimize certain business processes.  
  • Any data we hold about you, we do so for necessary and legitimate business reasons
  • You can request to view, modify and delete any data that we hold about you.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

If you have any concerns or questions about anything in this policy, then let us know and we'll get back to you shortly.

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